
Strategic Partner Relationship Manager
2 days ago
As a relationship-driven professional, you will oversee our network of strategic partners, fostering long-term connections and ensuring seamless collaboration.
This role requires strong interpersonal and communication skills, with a passion for building relationships and driving business growth.
- Key Responsibilities:
- Manage the end-to-end partner lifecycle, including onboarding, documentation, deliverables, invoicing, and ongoing relationship management.
- Serve as the primary point of contact for all partner-related queries, communications, and escalations.
- Meet strict deadlines related to publishing reports, sharing partner listings, and fulfilling time-sensitive requests.
- Conduct contract verification to ensure compliance with legal, financial, and operational terms before activation.
- Verify onboarding experiences by calling newly onboarded partners to clarify details and ensure they meet predefined standards and service-level expectations.
- Identify and escalate any inconsistencies, concerns, or red flags observed during partner calls.
- Maintain accurate records of all communication for audit and quality assurance purposes.
- Update and maintain the partner database, ensuring all records are complete and up to date.
- Ensure accurate recording, updating in real-time, easy accessibility, and full compliance with company policies for reward terms and conditions.
- Prepare regular reports summarizing invoice status, payment history, and outstanding balances.
- Collaborate with finance and accounts teams to support smooth reconciliation processes.
- Ensure data integrity and update records promptly to reflect any changes or corrections.
You will possess excellent interpersonal and communication skills, with the ability to build and maintain strong relationships. A passion for driving business growth and collaboration is essential.
- Required Skills:
- Strong relationship-building and management skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively under pressure and meet deadlines.
- Organizational and time-management skills.
- Knowledge of industry trends and developments.
- Proficiency in software applications and technology platforms.
We provide a dynamic and supportive work environment that fosters growth and collaboration. You will have access to continuous learning and development opportunities, enabling you to enhance your skills and knowledge.
We strive to create a positive and inclusive workplace culture, promoting diversity, equity, and inclusion. Our team values open communication, empathy, and mutual respect, ensuring a collaborative and productive work environment.
Join us in shaping the future of strategic partnerships and driving business success
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