
Strategic HR Partner
3 days ago
About the Role:
We are seeking a dynamic and experienced Strategic HR Partner to lead HR operations for assigned verticals/processes. The ideal candidate will support business functions, drive employee engagement and retention initiatives, and ensure policy compliance.
Key Responsibilities:
- Address and resolve employee queries and concerns efficiently; track and report resolution Turnaround Time (TAT).
- Enforce labor laws, company discipline, and Code of Conduct.
- Maintain attrition at or below 5%.
- Lead engagement activities, facilitate action planning, record meeting outcomes, and ensure timely follow-ups.
- Ensure timely Key Responsibility Area (KRA) sign-offs for new joiners and during internal movements; monitor half-yearly and annual appraisals.
- Track training plan adherence for assigned verticals/processes.
- Conduct exit interviews, analyze survey data, and present actionable insights and trends.
- Implement effective strategies to enhance employee retention and workplace satisfaction.
- Support employer branding and monitor industry HR best practices.
- Ensure adherence to internal policies including Security, Privacy, Zero Tolerance, Disciplinary, and Learning Agreements.
Qualifications & Skills:
- Graduate in any field (preferably with a degree in Psychology, Industrial Relations, or Human Resource Management).
- Proven experience in HR Generalist or Specialist roles, especially in labor relations and employee engagement in BPO/Call Center environments.
Benefits:
Become part of a global leader that drives meaningful transformation in the travel and hospitality domain. At our organization, you'll have the opportunity to shape HR practices, contribute to a culture of excellence, and grow your career in a dynamic, people-first environment.
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