Customer Success Associate

2 days ago

Rajahmundry, Andhra Pradesh, India beBeeCustomer Full time ₹ 11,40,139 - ₹ 21,45,737
About Us

We're a fast-growing team passionate about customer success. Our WhatsApp-based marketing and engagement platform empowers businesses to grow their revenues via WhatsApp.

  • Over 100,000 businesses trust us to exchange millions of WhatsApp messages yearly.
  • We partner with top brands like Vivo and PhysicsWallah.
  • Bizneses drive 25–80% of their revenues using our platform.

The Role

You'll work on building and optimizing support systems and processes. Gain hands-on experience in managing customer inquiries across phone, email, live chat, and social media.


Responsibilities
  • Customer Interaction: Manage customer inquiries across various channels.
  • Product Assistance: Provide accurate product information, handle complaints, process orders, and manage returns.
  • Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction.
  • Customer Records: Maintain detailed records of all interactions in CRM/support tools.
  • Product Knowledge: Develop expertise in our platform to deliver effective solutions.
  • Performance Goals: Collaborate with the support team to achieve and exceed KPIs/SLAs.
  • Feedback Analysis: Collect and analyze customer feedback, working with product and tech teams to improve user experience.
  • Process Improvement: Contribute to the creation and refinement of support processes, tools, and workflows.

Requirements
  • 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
  • Comfortable working in international shift timings.

Why Choose Us
  • We offer a dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A chance to work with a fast-growing company.

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