Chief Customer Success Officer

2 days ago


Rajahmundry, Andhra Pradesh, India beBeeLeader Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Description

We are seeking an experienced leader to oversee our customer support operations, driving excellence in client satisfaction and customer experience.

The ideal candidate will lead high-performing teams across geographies, ensuring seamless ticket resolution and exceptional customer service.

Key Responsibilities:
  • Lead global customer support teams across multiple time zones
  • Manage L1/L2 teams across various locations
  • Drive escalation resolution and support KPIs
  • Develop and implement support SLAs, SOPs, QA metrics
  • Oversee NPS scores and drive continuous improvement initiatives
  • Cultivate a customer-first support mindset to retain customers
  • Collaborate cross-functionally with Product, Tech, and Delivery teams
  • Recruit, train, and mentor high-performing support teams
Requirements
  • 10+ years of Customer Support Experience in SaaS platforms
  • Experience managing global enterprise accounts, preferably in the US and EMEA
  • Familiarity with DevOps, SaaS support ecosystem, and excellent communication skills
  • Strong KPI management, data analytics, and customer engagement abilities
  • Hospitality SaaS experience is a significant plus


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