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Customer Service Specialist

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**Job Summary:**

We are seeking a skilled professional to manage helpdesk tickets for our customers.

About the Role:

The ideal candidate will have strong problem-solving, debugging and troubleshooting skills, with knowledge of Office 365 technologies, particularly Microsoft Teams and apps in the Office Admin center.

  1. Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.
  2. Familiarity with Office 365 technologies, including Microsoft Teams and Office Admin center.
  3. Excellent communication and customer service skills, with the ability to provide timely and effective support to customers.

Benefits:

This role offers a unique opportunity to work with a dynamic team and contribute to the success of our organization. As a Support Engineer, you will have the chance to develop your technical skills, expand your knowledge of Office 365 technologies, and make a real difference in the lives of our customers.

About Us:

We deliver comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation.