Customer Service Liaison

5 days ago


Guntur, Andhra Pradesh, India beBeeSupport Full time ₹ 80,00,000 - ₹ 1,24,00,000
Job Description

We are seeking a skilled professional to join our team as a Customer Support Specialist. In this role, you will be responsible for building and strengthening customer relationships through exceptional communication skills.

Your primary focus will be on listening, empathizing, and helping customers achieve their goals. You will manage incoming chats and emails, handle follow-up chats and emails, and address any customer issues that arise related to business growth, billing, and general account satisfaction.

To succeed in this position, you must have a comprehensive knowledge of our company's business model to answer customer-related inquiries.

  • Building and strengthening customer relationships
  • Listen, empathize, and help customers achieve their goals
  • Manage incoming chats and emails and handle appropriate follow-up chats and emails
Required Skills and Qualifications

We are looking for individuals with excellent English communication skills, especially written. A positive, polite, confident, sincere, and friendly disposition is essential. The ability to solve problems quickly, stay calm under pressure, and think critically is also required.

  • Excellent written communication skills
  • Problem-solving and critical thinking skills
  • Calm and composed under pressure
Benefits

We offer competitive salary and additional benefits that will grow with the company. Our fast-paced environment requires quick learners who can adapt to new situations and grow with us.

  • Competitive salary
  • Fast professional growth
Others

We are a remote-based company, but we prefer candidates based in SF/Bay Area. We encourage collaboration and teamwork, and we're passionate about our people, customers, values, and culture.

We value diversity and inclusion and welcome applications from qualified candidates. If you're excited about working collaboratively with design, product, and engineering teams, and thrive in fast-paced environments, then we'd love to hear from you.



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