Workforce Manager – Operations Excellence

5 days ago

Kurnool, Andhra Pradesh, India beBeeManagement Full time ₹ 12,00,000 - ₹ 13,50,000
Workforce Management Specialist

Job Summary:

We are seeking an experienced Workforce Management Specialist to join our team in Pune. The ideal candidate will have expertise in workforce planning, capacity management, forecasting, and scheduling, with a proven track record of supporting large-scale operations and driving efficiency through data-driven insights.

Key Responsibilities:

  • Manage workforce planning, forecasting, and scheduling to ensure optimal staffing levels.
  • Monitor real-time adherence, shrinkage, and service levels across business units.
  • Partner with operations and leadership teams to provide actionable insights on performance and resource utilization.
  • Analyze trends, create reports, and recommend strategies for improving productivity and efficiency.
  • Ensure compliance with workforce management processes and best practices.
  • Drive automation and process improvements in WFM systems and reporting.

Requirements:

  • 5+ years of experience in Workforce Management within a BPO / shared services / large-scale operations environment.
  • Strong expertise in forecasting, capacity planning, scheduling, and real-time monitoring.
  • Proficiency in WFM tools and MS Excel (advanced level preferred).
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to collaborate effectively with stakeholders and lead process improvements.

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