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Digital Workplace Technician
2 weeks ago
Job Title: Digital Workplace Technician
We are seeking a skilled Digital Workplace Technician to fill this key role at our organization.
Main Responsibilities:- Provide first-level technical support for desktops, laptops, and peripherals, ensuring seamless user experience across all departments.
- Troubleshoot and resolve issues related to Microsoft Outlook, including email configuration, sync issues, PST management, and more.
- Install, configure, and maintain Windows OS and basic software applications to ensure optimal system performance.
- Utilize ticketing tools to log, track, and close IT support tickets as per Service Level Agreement (SLA), maintaining high levels of customer satisfaction.
- Perform system upgrades, patches, and hardware/software installations, staying up-to-date with the latest technologies.
- Collaborate with other IT teams for escalations or network-related issues, providing expert technical guidance when needed.
- Maintain accurate asset records and document support tasks, ensuring transparency and accountability.
We require a motivated and detail-oriented individual with excellent problem-solving skills, effective communication, and strong technical knowledge in digital workplace support.
