IT Solutions Architect

10 hours ago

Bengaluru, Karnataka, India beBeeTransformation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Product Manager – Workplace Modernization

As a seasoned Product Manager in the Workplace pillar, you will spearhead the development and growth of innovative solutions that modernize IT infrastructure, employee communication platforms, and intelligent operations. This role requires expertise in cloud platform transformation, evergreen IT services, UCaaS modernization, agentless service desk automation, SmartOps, and IT performance analytics.

You will collaborate with cross-functional teams to define IT-focused workplace solutions that ensure organizations are always connected, secure, and agile. This role blends portfolio leadership, solution innovation, and client advisory services to create seamless and resilient technology environments.

This role is ideal for a strategic leader passionate about modernizing workplace services through automation, cloud adoption, AI-driven support, and unified communications.

Key Responsibilities

  • Define and manage the Workplace product offerings, including Platform Modernization, Evergreen IT Services, Agentless Service Desk, Agentic SmartOps, Intelligent Analytics, and UCaaS Modernization.
  • Develop solution frameworks, service blueprints, and best practices that enable scalable, repeatable, and high-quality delivery.
  • Continuously assess market trends, client needs, and technology innovations to evolve the Workplace portfolio.
  • Integrate infrastructure automation (IaC), AI-powered operations (AIOps), and advanced analytics into the Workplace offerings.

Requirements & Qualifications

  • 10+ years of experience in IT service strategy, digital workplace transformation, or platform modernization initiatives.
  • Proven success managing IT-centric products focused on cloud migration, UCaaS, automation, and service improvement.
  • Ability to translate technical solutions into business outcomes that resonate with both IT and executive leadership.

Benefits & Career Growth

  • Opportunity to lead IT modernization efforts that drive business agility and operational excellence.
  • Guidance on seamless UCaaS migrations and platform rationalizations.
  • Collaboration with market-leading cloud, UCaaS, and AI operations providers.
  • Contribution to building a world-class Modern Workplace practice that transforms the future of work.

Technology Expertise

  • Maintain deep expertise across cloud platforms (AWS, Azure, GCP), UCaaS technologies (Zoom, RingCentral, Webex Calling), and workplace automation (ServiceNow, Aisera, Moveworks).
  • Stay current with emerging trends in AIOps, agentless support models, infrastructure as code (IaC), and AI-driven IT analytics.

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