Technical Support Professional

1 day ago


Mangalore, Karnataka, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description:

As a highly skilled Customer Service Specialist, you will play a critical role in ensuring the smooth operation and support of our technical tools and systems while maintaining strong relationships with clients.

This is an onsite night role with rotational shifts between 5:30 PM to 6:30 AM, providing flexibility and variety.

Key Responsibilities:
  • Provide timely and effective support to clients through various communication channels.
  • Act as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries.
  • Troubleshoot technical problems and provide proactive solutions to ensure seamless client experiences.
  • Assist in the onboarding and training of clients in using technical tools and platforms.
  • Collaborate with internal teams to resolve technical issues.
Requirements:
  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
  • Exceptional verbal and written communication skills.
  • At least 2 years of experience in client services, technical support, or business operations.
  • Strong knowledge of technical systems and tools (e.g., CRM platforms, databases, software solutions).
  • Proven ability to troubleshoot and resolve technical issues with attention to detail and client satisfaction.

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