Technical Support Specialist

1 week ago

Mangalore, Karnataka, India beBeeProfessional Full time ₹ 21,900 - ₹ 26,100

We are a dynamic team of professionals committed to delivering exceptional operational efficiencies and client experiences while fostering an unmatched workplace culture that champions collaboration, creativity, and continuous growth.

Key Qualities We're Seeking
  • Effective communication with clarity
  • Collaboration within a team to achieve goals
  • Solving problems creatively and efficiently
  • Adapting to change and staying flexible in new situations
  • Demonstrating a strong work ethic and professionalism
Key Responsibilities
  • Providing technical assistance via email, forms, or telephone
  • Diagnosing and resolving basic technical issues related to software systems, platform tools, and API/network connectivity
  • Performing configuration changes to meet user requirements
  • Escalating complex issues to higher-level support teams or relevant platforms when necessary
  • Maintaining accurate records of user interactions and technical issues in the ticketing system
  • Providing timely follow-up with users to ensure their issues are resolved to their satisfaction
  • Assisting with user account management, including password resets and access permissions
  • Contributing to the development and maintenance of knowledge base articles and documentation for common issues and solutions
  • Participating in training sessions and workshops to enhance technical and customer service skills
  • Collaborating with team members to improve support processes and enhance the overall user experience
Required Skills
  • Previous experience in a customer service or technical support role
  • Knowledge of software systems and their functionalities
  • Strong problem-solving skills and the ability to work independently
  • Excellent verbal and written communication skills
  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
  • A customer-oriented mindset with a desire to help others
Experience
  • A minimum of 6 to 9 years of overall experience
  • Specific experience managing or working with software systems or similar platforms

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