Technical Mobility Support Specialist
18 hours ago
Job Title
The Mobility Support Specialist is responsible for providing technical and general support to clients.
This role will handle multiple customer support activities including receiving incoming calls, chats, emails & tickets to provide end-to-end resolution to the end user.
Key Responsibilities:
- Handle and take ownership of multiple customer support activities.
- Provide end-to-end Technical and general support resolution to the end user.
- Interact with mobile phone carriers and other departments to resolve mobile service-related issues.
- Adhere to business rules & policies as dictated by the joint operations document.
Required Skills and Qualifications
- Portuguese/Spanish and English-speaking candidate.
- Willing to work in 24/7 rotational shifts.
- Extremely organized with an appreciation for process and documentation.
- A team player who thrives in a kind and collaborative environment.
- Ability to quickly learn how to troubleshoot devices and step-by-step instructions.
Benefits
- Flexible Holiday Policy (choose your own holidays).
- Hybrid Working Options.
- Life & Medical Insurance.
- Focus on Skill Development, Re-imbursement for Certifications.
- Wi-Fi-Mobile bill reimbursement.
- Employee well-being activities.
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