Technical Support Specialist

4 days ago

Mangalore, Karnataka, India beBeeSupport Full time ₹ 8,00,000 - ₹ 14,00,000
Job Summary:

We are seeking a dedicated and customer-focused Support Specialist to join our organization. This individual will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3).

The ideal candidate will work closely with infrastructure, security, and application teams to ensure optimal performance, usability, and security of client's virtual desktop environment.

Key Responsibilities:
  • Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
  • Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
  • Validate and troubleshoot application functionality within VDI sessions in partnership with application owners
  • Create and manage desktop pools in Horizon Administrator/Console, including both persistent and non-persistent configurations
  • Perform root cause analysis for recurring issues and implement permanent fixes
  • Maintain user entitlement mappings and access to appropriate VDI pools
  • Monitor system health and generate reports on performance, usage, and capacity
  • Test and implement updates, patches, and version upgrades to Horizon components and base images
  • Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues
  • Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase
  • Coordinate UAT testing for new images or configurations with business stakeholders
  • Participate in change management and implementation planning for VDI-related initiatives
  • Support onboarding and training for new users accessing the VDI environment
Requirements:
  • Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM).
Experience:
  • 2+ years in IT support roles with at least 1 year supporting VDI environments
  • Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
  • Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
  • Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting
PREFERRED SKILLS:
  • 3+ years supporting end-user computing or VDI in enterprise environments
  • Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates
  • Familiarity with application packaging and troubleshooting app behavior in virtual environments
  • Experience deploying and managing desktop pools, including automated, linked clone, or instant clone pools
  • Working knowledge of FSLogix, profile redirection, and user data management
  • Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools
  • Familiarity with Jira or similar ticketing and ITSM platforms
  • Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
  • Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
  • Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable

  • Technical Support Specialist

    4 days ago

    Mangalore, Karnataka, India beBeeTechnical Full time ₹ 75,00,000 - ₹ 1,25,00,000

    Job Title: Technical Support SpecialistWe are seeking a skilled technical support specialist to provide business critical support to customers worldwide.

  • IT Support Specialist

    7 days ago

    Mangalore, Karnataka, India beBeeIT Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: IT Support SpecialistThe IT Support Specialist will serve as the primary point of contact for clients, providing timely and effective technical assistance to resolve technical issues and support requests. The role requires strong communication skills, a customer-centric approach, and the ability to work independently with minimal supervision.Key...

  • Technical Support Expert

    2 days ago

    Mangalore, Karnataka, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000

    Unlock your full potential as a Technical Support Specialist and take on the exciting challenge of delivering exceptional post-sales support.Key ResponsibilitiesProvide top-notch assistance to customers and partners, focusing on product configuration, performance, and troubleshooting.Diagnose, isolate, and resolve complex technical issues while collaborating...

  • Technical Support Specialist

    2 days ago

    Mangalore, Karnataka, India Live Connections Full time

    Role Overview: As a Technical Support Advocate, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to windows software, hardware, and services. You'll provide timely and effective solutions, ensuring a positive customer experience.Key Responsibilities:Customer...

  • End User Technical Support Professional

    3 days ago

    Mangalore, Karnataka, India beBeeFieldSupport Full time  60,000 -  90,000

    Technical Support SpecialistWe are seeking a skilled technical support specialist to provide expert assistance to users across the organization. The role encompasses installation, configuration, and troubleshooting of hardware, software, and network-related issues to ensure minimal disruption to business operations.Key Responsibilities:Offer on-site and...

  • Technical Support Specialist

    1 day ago

    Mangalore, Karnataka, India beBeeProfessional Full time ₹ 21,900 - ₹ 26,100

    We are a dynamic team of professionals committed to delivering exceptional operational efficiencies and client experiences while fostering an unmatched workplace culture that champions collaboration, creativity, and continuous growth.Key Qualities We're SeekingEffective communication with clarityCollaboration within a team to achieve goalsSolving...

  • Technical Support Professional

    4 days ago

    Mangalore, Karnataka, India beBeeAccessibility Full time US$ 26,000 - US$ 40,000

    Accessibility SpecialistWe are seeking a skilled and detail-oriented Accessibility Specialist to join our team.This is an exciting opportunity for a proactive individual who is passionate about bridging accessibility gaps in fast-paced, highly technical environments.The successful candidate will work closely with a Data & Appliance Analyst to provide visual...

  • IT Technical Support Specialist

    2 days ago

    Mangalore, Karnataka, India beBeeTechnical Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Title: IT Support ExecutiveAre you looking for a role that involves providing technical assistance to users of software applications?We are seeking an experienced IT support professional to join our team.Key Responsibilities:Respond to inquiries regarding errors, problems, or requests from users of client's application software.Identify and resolve...

  • Veeva Technical Support Specialist

    2 days ago

    Mangalore, Karnataka, India beBeeSupport Full time ₹ 12,00,000 - ₹ 25,00,000

    Job DescriptionThe ideal candidate for this role will possess 4-8 years of experience in Veeva CRM support.This position involves troubleshooting complex technical issues with ease and complexity, as well as collaborating with cross-functional teams to solve problems. The ability to identify and resolve technical issues quickly and efficiently is a must.Key...

  • IT Support Specialist

    1 day ago

    Mangalore, Karnataka, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 14,10,000

    About the RoleWe are seeking a proactive and client-focused IT specialist to support our global technology operations.This role requires strong expertise in Microsoft technologies, security, and migrations as well as excellent communication and problem-solving skills to ensure seamless IT services for internal teams and external stakeholders.The ideal...