Help Desk Operations Lead

6 hours ago

Kanpur, Uttar Pradesh, India beBeeHelpDeskManager Full time ₹ 20,00,000 - ₹ 25,00,000
Job Description

We are seeking a seasoned Help Desk Manager to oversee and mentor a team of helpdesk staff. As a leader, you will ensure they have the necessary training and resources to effectively support applicants / individuals.

The role involves delivering high-quality technical / functional and operational support services to applicants / individuals.

Main Responsibilities:

  • Oversee and mentor helpdesk staff to provide exceptional customer service
  • Ensure timely and efficient resolution of technical issues
  • Develop and implement efficient helpdesk processes and workflows
  • Track key performance indicators and metrics
  • Provide troubleshooting assistance to helpdesk staff
  • Log and track incidents

You will be responsible for managing and resolving escalated issues promptly and maintaining high customer satisfaction levels.

Key Skills and Qualifications

To succeed in this role, you will require strong leadership skills, excellent communication skills, and a passion for delivering exceptional customer service.

Our ideal candidate will have experience in a similar role, with a proven track record of success in managing teams and delivering high-quality support services.

Benefits

This is an exciting opportunity to build your career with our organization, where we value diversity and inclusion.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

About Us

We are a leading provider of technology solutions, dedicated to delivering exceptional results for our clients.

We are committed to creating a positive and inclusive work environment, where our employees can thrive and reach their full potential.

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