Help Desk Professional

5 days ago

Kanpur, Uttar Pradesh, India beBeeSupport Full time ₹ 4,80,000 - ₹ 7,20,000
Job Description:

As a Technical Support Specialist, you will be the primary point of contact for our global user base, assisting traders in navigating the platform, troubleshooting issues, and understanding key features in real-time.

This role is ideal for someone who is quick-thinking, empathetic, and skilled in written communication. If you're familiar with SaaS platforms and have a passion for trading or finance, that's a strong plus.

The successful candidate will have prior experience handling multiple customer chats simultaneously and be comfortable navigating a feature-rich tool. They must also have the ability to deal with tight support deadlines.

  • Respond to customer queries primarily via live chat and email
  • Guide users through platform features, onboarding, and usage best practices
  • Maintain a knowledge base and ensure help content is up to date
  • Independently troubleshoot product issues using internal tools, help resources, and platform knowledge
  • Track recurring issues and contribute to support process improvements
  • Ensure fast, clear, and empathetic communication with a global audience
  • Handle concurrent chats/emails accurately

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