Help Desk Technician

4 days ago

Kanpur, Uttar Pradesh, India beBeeSupport Full time  80,000 -  1,20,000
Support Specialist

The Support Specialist plays a crucial role in providing exceptional customer service and resolving technical issues.

  • Key Responsibilities:
    • Incident Management
      • Record, categorize, and prioritize incidents in the ITSM/ticketing system.
      • Provide basic Level 1 troubleshooting for hardware, software, printers, email, network connectivity, and end-user applications.
    • Problem Resolution
      • Escalate unresolved issues to L2/L3 teams with detailed logs and user inputs.
      • Maintain communication with users to provide status updates and follow-ups.
    • Process Improvement
      • Ensure all tickets are logged, updated, and closed in a timely manner according to SLA.

Requirements

  • 1–3 years of experience in IT Service Desk or desktop support roles.
  • Basic knowledge of Windows OS, MS Office Suite, and Active Directory.
  • Familiarity with IT ticketing tools and remote support tools (e.g., AnyDesk, TeamViewer).
  • Good understanding of ITIL processes and incident lifecycle.

Preferred Qualifications

  • Diploma or Bachelor's Degree in IT, Computer Science, or related field.
  • ITIL Foundation certification is a plus.
  • A+ / MCSA / HDI certification is advantageous.

About the Role

This role involves handling incoming incidents and service requests via phone, email, or ticketing tools, providing basic troubleshooting, and ensuring timely escalation when required.

Key Benefits:

  • Opportunity to work in a dynamic environment.
  • Professional development and growth opportunities.

Apply by sending an updated CV along with the following details:

Total experience:

Current Salary:

Expected Salary:

Notice Period:

Current Location:

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