IT Support Expert

6 days ago

Kanpur, Uttar Pradesh, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
ServiceNow Support Specialist

Are you an IT professional with a passion for delivering exceptional support experiences? Do you have a solid understanding of the ServiceNow platform and its capabilities?

This role is ideal for those who enjoy troubleshooting complex issues, performing routine maintenance tasks, and collaborating with cross-functional teams to ensure seamless integration and operation of the ServiceNow environment.

  • Troubleshoot and resolve issues related to the ServiceNow platform.
  • Perform routine maintenance tasks and system upgrades to ensure the platform remains stable and operational.
  • Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
  • Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
Required Skills and Qualifications:
  • ServiceNow Certified System Administrator (CSA) required
  • 5 years of experience in Information Technology operations.
  • Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
  • Familiarity with IT security policies.
Benefits:
  • Health & Wellness: Medical, dental, and vision plans with valuable features like Telehealth virtual care and resources to support your physical and mental well-being.
  • Time to Recharge: Generous paid time off to relax and rejuvenate.
  • Financial Security: 401(k), company-paid short- and long-term disability, life insurance, and additional voluntary coverage.
  • Life & Family Support: Employee Assistance Program (EAP), Pet Insurance, and Prepaid Legal services.

At our organization, we prioritize your safety, health, and happiness. We believe that taking care of our employees allows them to take care of our customers and ultimately drive business success. That's why we've created the Total Well-Being program, offering benefits that go beyond traditional perks.

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