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IT Support Specialist

3 weeks ago

Kanpur, Uttar Pradesh, India beBeeProfessional Full time ₹ 9,00,000 - ₹ 11,00,000

Job Title: Technical Support Professional

As a key member of our IT support team, you will play a vital role in delivering top-notch technical assistance to our users.

Your primary responsibility will be to provide expert technical support for hardware, software, and corporate mobile devices.

Key tasks include resolving tickets related to Windows 10 and Office 365, supporting technologies like Citrix XenApp/XenDesktop and VDI, and conducting remote troubleshooting.

Additionally, you will use ServiceNow for incident management and asset tracking, participate in hardware deployment and decommissioning, and maintain accurate asset records.

A strong understanding of Windows 10, Microsoft Office, and desktop/laptop troubleshooting is required. Experience with Citrix environments, Office 365, and mobile device configuration is also beneficial.

Strong communication and problem-solving skills are essential for this role, as you will interact with various stakeholders and resolve complex technical issues.

By joining our team, you will have the opportunity to work on exciting projects, develop your technical skills, and make a meaningful contribution to our organization's success.

Required Skills:

  • Technical expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting
  • Experience with Citrix environments, Office 365, and mobile device configuration
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.