Help Desk Manager

11 hours ago

Kanpur, Uttar Pradesh, India LTIMindtree Full time

Walking Drive

Interview Details:

Position: Helpdesk Manager

Date: Saturday, 6th Sep' 2025

Time: 10:00 am to 4:00 pm

Venue: LTIMindtree NOIDA Office, 10th floor, Tower 5, Block B, Candor Tech Space, sector 62,Noida

Contact Person: Archana Anand- Archana.Anand1@ltimindtree.com

Documents to Carry:

  • Updated Resume
  • Valid government ID Proof
    • Education: MBA
    • Experience: 15 to 20 years
    • Notice period: 0-30 days

Job description-

Qualification-


• MBA


• At least 15+ Years of experience of handling helpdesk team


• Should have managed Helpdesk Centre (with more than 50 seats) for at least 2 years


• Experience of imparting training and supporting help desk representatives

Responsibility-

· Oversee and mentor helpdesk staff, ensuring they have the necessary training and resources to effectively support PAN 2.0 Applicant / Individuals.

· Ensure the delivery of high-quality technical /functional and operational support services to PAN 2.0 Applicant / Individuals

· Assist in Development and implementation of efficient helpdesk SOP / processes and workflows to improve response times and service quality. Regularly review and update support procedures to align with best practices and evolving business needs.

· Track helpdesk metrics and performance indicators to assess the effectiveness of support operations. review helpdesk reports and provide insights to ITD for strategic decision-making and continuous improvement.

· Provide troubleshooting assistance to the PAN 2.0 helpdesk support staff to promptly resolve issues reported by PAN 2.0 Applicant / Individuals

· Logging and tracking incidents, maintaining accurate records, and escalating complex problems to appropriate helpdesk support personnel as needed.

· Assisting in the deployment and configuration of software updates and enhancements to ensure system functionality and user satisfaction.

· Managing and resolving escalated issues promptly and maintaining high customer satisfaction levels.

Don't miss this opportunity to build your career with LTIMindtree

Walk in with confidence – we're excited to meet you

LTIMindtree is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, disability or any other characteristic protected by applicable law

Regards,

Ankita

  • Help Desk Operations Leader

    4 days ago

    Kanpur, Uttar Pradesh, India beBeeHelp Full time ₹ 1,50,00,000 - ₹ 2,02,50,000

    Job OverviewThe Help Desk Manager role involves overseeing and mentoring a team of help desk representatives to ensure they have the necessary training and resources to effectively support clients.Key ResponsibilitiesLead the delivery of high-quality technical and operational support services to clients.Develop and implement efficient help desk SOPs and...

  • Information Technology Help Desk

    3 weeks ago

    Kanpur, Uttar Pradesh, India SkillUp Online Full time

    We are seeking a proactive and cooperative Help Desk Support Specialist to provide front-line support for users of the website and employee volunteering & giving program. This role is essential to ensuring a seamless experience for learners, educators, and employees by resolving inquiries efficiently and professionally.Key ResponsibilitiesSkillsBuild.org...

  • Help Desk Operations Lead

    7 minutes ago

    Kanpur, Uttar Pradesh, India beBeeHelpDeskManager Full time ₹ 20,00,000 - ₹ 25,00,000

    Job DescriptionWe are seeking a seasoned Help Desk Manager to oversee and mentor a team of helpdesk staff. As a leader, you will ensure they have the necessary training and resources to effectively support applicants / individuals.The role involves delivering high-quality technical / functional and operational support services to applicants /...

  • Help Desk Analyst

    3 days ago

    Kanpur, Uttar Pradesh, India FedTec Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    FedTec Overview: FedTec is a Woman-Owned Small Business with headquarters in Reston, VA. However, FedTec is more than just a company – we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forward-focused methods, we empower government agencies to fulfill...

  • Help Desk Technician

    1 week ago

    Kanpur, Uttar Pradesh, India beBeeSupport Full time  80,000 -  1,20,000

    Support SpecialistThe Support Specialist plays a crucial role in providing exceptional customer service and resolving technical issues.Key Responsibilities:Incident ManagementRecord, categorize, and prioritize incidents in the ITSM/ticketing system.Provide basic Level 1 troubleshooting for hardware, software, printers, email, network connectivity, and...

  • Help Desk Professional

    1 week ago

    Kanpur, Uttar Pradesh, India beBeeSupport Full time ₹ 4,80,000 - ₹ 7,20,000

    Job Description:As a Technical Support Specialist, you will be the primary point of contact for our global user base, assisting traders in navigating the platform, troubleshooting issues, and understanding key features in real-time.This role is ideal for someone who is quick-thinking, empathetic, and skilled in written communication. If you're familiar with...

  • Help Desk Associate

    5 hours ago

    Kanpur, Uttar Pradesh, India beBeeSupport Full time ₹ 21,60,000 - ₹ 42,00,000

    Job Description:">">We are seeking a Customer Support Specialist to join our team.">This is a unique opportunity for individuals who enjoy helping others and working in a fast-paced environment.">">Key Responsibilities:">">Review new orders for accuracy and completeness.">Process new orders on our web-based system.">Respond to customer inquiries and resolve...

  • Front Desk Coordinator

    5 days ago

    Kanpur, Uttar Pradesh, India MyHealthBuddy Full time

    Front-Desk Coordinator– Omama Clinic, Noida Omama by MyHealthBuddy is India's first postpartum healing clinic. We help new mothers recover from issues like Diastasis Recti, back pain, and pelvic floor problems, with expert care and compassion. We're seeking a Wellness Coordinator (Front Desk and Operations Assistant) for our Noida Clinic. Your Role: •...

  • Front Desk Coordinator

    6 days ago

    Kanpur, Uttar Pradesh, India MyHealthBuddy Full time

    Front-Desk Coordinator– Omama Clinic, NoidaOmama by MyHealthBuddy is India's first postpartum healing clinic.We help new mothers recover from issues like Diastasis Recti, back pain, and pelvic floor problems, with expert care and compassion.We're seeking a Wellness Coordinator (Front Desk and Operations Assistant) for our Noida Clinic.Your Role:• Welcome...

  • Service Desk Officers

    18 hours ago

    Kanpur, Uttar Pradesh, India Redwolf + Rosch Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    We're Hiring: Service Desk Officers (Day Shift)The Role The Service Desk Officer is responsible to a Service Desk Manager, for the delivery of customer-oriented services within an efficient service desk to support our client's business units. The incumbent will be responsible for the delivery of effective and knowledgeable incident and service request...