Operations Director
2 weeks ago
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.
The company has a cloud-based infrastructure, serving clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
TaskUs has a People First culture, enabling the company to expand its workforce to approximately 45,000 employees globally. Presently, the company has a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
As a Business Process Lead at TaskUs, you will be responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target.
Key Responsibilities:
- Develop and implement business process improvements to increase efficiency and productivity
- Lead and manage a team of employees to achieve business objectives
- Collaborate with cross-functional teams to drive business results
- Analyze data to identify trends and areas for improvement
- Communicate effectively with employees, stakeholders, and clients
Requirements:
- At least three years of related working experience, preferably in customer experience operations and management
- Strong interpersonal skills, verbal and written communication skills, and empathy
- High affinity and cultural awareness of political and social situations regarding the relevant market and region
- Ability to multitask and work in a fast-paced environment
- Leadership skills and ability to analyze situations and data
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
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