Director of Learning Experience
2 weeks ago
Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally. We have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
As a Learning Experience Director at TaskUs, you will be responsible for the day-to-day training programs and initiatives across all sites, achieving a high level of performance and profitability. You will establish priorities, standards, and performance objectives, select, train, and provide work guidance for Senior Training Managers, Training Managers, and Supervisors.
You will handle the product training branch of the Learning and Development department, manage the initiation, development, and implementation of site-wide initiatives, and drive campaign-specific training programs for Team Leaders and Teammates. You will be the 'Training Master' that works in tandem with Operations to create and maintain necessary materials related to maximizing campaign task mastery and personal development.
You will pioneer all campaign-specific training needs and programs in the organization, create and execute TL and TM development training, including detailed curriculum, training, and evaluation. You will provide campaign-specific training that is sufficiently technical but also engaging. You will act as the in-house expert, maintain all relevant training materials and documents for all levels of trainees, from new teammates to tenured team leaders.
You will ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives. You will proactively explore the specific needs of every department and campaign to develop training materials as needed. You will propose and publish a year-long training calendar with specific quarterly objectives, plan total Training policies, programs, new testing tools, methods, and systems to ensure products and services meet quality standards.
If you have at least 5 years of working experience as a Learning Experience Director in a call center specializing in product training, and are excellent in presenting, communicating, and have great interpersonal skills, we encourage you to apply. You must also have the ability to support multiple sites and multiple programs, be highly creative and dynamic, highly independent and motivated, with a commitment to oversee projects to completion. You must also be knowledgeable in Google and MS Office applications.
TaskUs is the fastest-growing tech-enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world's most innovative companies. We are a Frontline-First company that puts our people at the heart of everything we do. We have been recognized as one of the Inc. '500 Fastest Growing Private Companies in America' for the past seven years consecutively. We are an equal opportunity employer and welcome applicants of different backgrounds, demographics, and circumstances. If you need reasonable accommodations in any part of the hiring process, please let us know.
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Director of Learning Experience
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Mohali, Punjab, India TaskUs Full timeAbout TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to deliver exceptional customer support, AI operations, and content security services that power the world's most innovative companies.What We Offer: At TaskUs, we prioritize our employees'...
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