Learning Experience Manager

2 weeks ago

Mohali, Punjab, India TaskUs Full time

About TaskUs:

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to innovative technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of over 45,000 employees.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in our inclusive environment and positive impact on the community. We actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Job Summary:

We are seeking a Learning Experience Leader to create and maintain a positive and professional learning environment in our organization. As a Learning Experience Leader, you will design and expand training and development programs aligned with product-specific training methodologies and initiatives.

Key Responsibilities:

  • Set standards and expectations through conduct, work ethic, integrity, and character
  • Create and deliver end-user, partner, and distributor training, including curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement
  • Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs
  • Accomplish projects and motivate trainees through effective training
  • Continuously improve training programs and other learning opportunities across the organization
  • Amend and revise programs as necessary to adapt to changes in the work environment
  • Act as content expert and maintain relevant training documents and training materials for training conducted
  • Develop and create effective induction programs
  • Monitor and review trainees' progress through questionnaires and discuss with their managers
  • Ensure statutory training requirements are met, understand e-learning techniques, and identify where they are relevant
  • Research and present new technologies and methodologies in workplace learning
  • Ensure all trainees adhere to the company's Code of Conduct

Requirements:

  • At least 1 to 2 years of working experience in a related field (training or teaching experience)
  • Proficient in Microsoft and Google applications
  • A problem solver and critical thinker
  • Can present and facilitate a class discussion
  • Energetic, enthusiastic, and creative, with the ability to think outside the box and motivate and engage an audience
  • Strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills
  • Excellent oral and written communication skills
  • Ability to work in a flexible schedule, including weekends, holidays, and longer hours

About Us:

TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies. We help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of over 45,000 employees.

How We Partner To Protect You:

TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Please ensure you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

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