Operations Director
4 weeks ago
TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of over 45,000 employees across 23 locations in 12 countries.
Operations Manager RoleThe Operations Manager is a key leadership position responsible for driving business growth and customer satisfaction through effective management of customer experience operations and teams. As an Operations Manager, you will be responsible for developing and implementing strategies to improve process efficiency, quality, and customer satisfaction.
Key Responsibilities:- Develop and implement process improvements to enhance customer experience and operational efficiency
- Lead and manage high-performing teams to achieve business objectives and customer satisfaction targets
- Collaborate with cross-functional teams to drive business growth and innovation
- Monitor and analyze key performance indicators (KPIs) to inform business decisions and drive continuous improvement
- Develop and maintain strong relationships with clients and stakeholders to ensure customer satisfaction and loyalty
- Minimum 3 years of experience in customer experience operations and management
- Strong interpersonal and communication skills, with the ability to articulate complex ideas and strategies
- Highly analytical and problem-solving skills, with the ability to analyze data and drive business decisions
- Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
- Strong leadership and team management skills, with the ability to motivate and develop high-performing teams
At TaskUs, we prioritize our employees' well-being and offer a comprehensive benefits package, including competitive salaries, comprehensive benefits, and opportunities for professional growth and development. We are committed to creating an inclusive and equitable work environment that values diversity and promotes equal access to opportunities.
We invite you to explore all TaskUs career opportunities and apply through our website.
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Senior Operations Director
2 weeks ago
Mohali, Punjab, India TaskUs Full time{"About TaskUs": "TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
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Operations Director
2 weeks ago
Mohali, Punjab, India TaskUs Full timeAbout TaskUs: TaskUs is a leading provider of outsourced digital services and customer experience solutions.Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries.We're committed to delivering exceptional customer experiences through...
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Operations Director
4 weeks ago
Mohali, Punjab, India TaskUs Full timeAbout TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of over 45,000 employees.Operations Manager RoleThe...
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Operations Director
3 weeks ago
Mohali, Punjab, India TaskUs Full timeAbout TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands.Key ResponsibilitiesDevelop and implement effective business processes to drive growth and efficiencyLead a team of professionals to...
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Operations Director
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Mohali, Punjab, India TaskUs Full timeAbout TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions. The company serves fast-growing technology companies, helping them represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs supports clients across various sectors, including social media, e-commerce,...
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Operations Director
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Operations Director
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Operations Director
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Senior Operations Manager
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Senior Operations Manager
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