
Junior Technical Support Specialist
24 hours ago
Job Description:
Our organization is seeking a skilled Junior Service Desk Technician to join our team. The successful candidate will be responsible for providing first-level technical support to end-users via phone, email, and in-person.
Key Responsibilities:
- Provide technical assistance to end-users
- Assess and qualify requests
- Diagnose and troubleshoot hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Process and execute demands/resolve incidents following established procedures
- Record, track, and document incidents/service requests using the ticketing system
- Ensure timely resolution of incidents in accordance with service level agreements (SLAs)
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