Customer Experience Expert

1 day ago

Mount Abu, Rajasthan, India beBeeCustomer Full time ₹ 7,00,000 - ₹ 14,00,000
Job Opportunity

A cutting-edge WhatsApp-based marketing platform empowering businesses to grow their revenues.

  • We work with leading brands and exchange over 400+ Crore WhatsApp messages yearly.
  • Our platform has been trusted by top brands like Vivo, PhysicsWallah, and more.
  • Businesses drive 25–80% of their revenues using our platform.

The Role

  • Work with a dynamic team passionate about customer success.
  • Gain hands-on experience in building and optimizing support systems and processes.
  • Collaborate closely with founders and leaders, sharing insights and receiving direct feedback.
  • Be part of a mission-driven startup shaping the future of WhatsApp-led engagement.

Responsibilities

  • Manage customer inquiries across phone, email, live chat, and social media.
  • Provide accurate product/service information, handle complaints, process orders, and manage returns.
  • Resolve product-related issues promptly to ensure high customer satisfaction.
  • Maintain detailed, accurate records of all interactions in CRM/support tools.
  • Develop deep expertise in our platform to deliver effective solutions.
  • Collaborate with the support team to achieve and exceed KPIs/SLAs.
  • Collect and analyze customer feedback, working with product and tech teams to improve user experience.
  • Contribute to the creation and refinement of support processes, tools, and workflows.

Requirements

  • 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred).
  • Strong communication skills with a customer-first mindset.
  • Proficiency in support platforms (e.g., Zendesk, Freshdesk, LiveChat) and CRM tools.
  • Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.
  • Comfortable working in international shift timings.

Why Join Us?

  • Be part of a supportive and innovative environment that values growth.
  • Opportunity to lead impactful projects and shape customer experiences in a scaling startup.
  • Directly contribute to the success of brands generating a large share of revenues via our platform.
  • Grow your career in a company where customer satisfaction is the top priority.

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