Customer Experience Specialist

4 days ago

Mount Abu, Rajasthan, India beBeeCustomerExperience Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Customer Experience Specialist

Job Description

We are seeking a highly skilled Customer Experience Specialist to join our team. This role will be responsible for ensuring that customers have an exceptional experience with our product.

The ideal candidate will have excellent communication skills, a deep understanding of customer needs, and the ability to work independently.

As a Customer Experience Specialist, you will be the primary point of contact for customers, building trust-based relationships and resolving any issues that may arise.

You will also be responsible for training and educating end-users across different roles, ensuring they get the most out of our product.

Strong problem-solving skills, independent thinking, and the ability to work under pressure are essential for this role.

Key Responsibilities:

  • Product & Customer Expertise:
    • Develop a deep understanding of our software products and services
    • Act as the primary point of contact for customers, building trust-based relationships
    • Understand each client's business requirements and configure their account accordingly
  • Deployment & Training:
    • Lead onboarding and deployment activities at customer sites
    • Conduct training sessions for restaurant staff
    • Share best practices to help restaurants maximize the value of our product
  • Support & Troubleshooting:
    • Provide remote and on-site support, ensuring high availability for your portfolio of customers
    • Take ownership of user issues, track tickets, collaborate with engineering, and report on root causes
    • Escalate critical issues promptly while coordinating with internal teams for resolution
  • Customer Engagement & Advocacy:
    • Communicate with users in clear, friendly, and professional language
    • Proactively engage with clients to anticipate needs and offer solutions
    • Delight customers and turn them into brand ambassadors for our product
Required Skills & Qualifications
  • 0–2 years of experience in software deployment, technical support, or account management
  • Strong knowledge of hardware setup and troubleshooting (POS systems, printers, networks)
  • Excellent communication skills in English and at least one regional Indian language
  • Ability to train and educate end-users across different roles
  • Strong problem-solving skills, independent thinking, and ability to work under pressure
  • Highly available and willing to travel locally within the assigned metro city for client visits
  • Passion for technology, customer success, and delivering great user experiences
Benefits
  • Work on a global SaaS product trusted by thousands of restaurants
  • Engage directly with customers to drive satisfaction and success
  • Collaborate with a fast-paced, innovative team of developers, designers, and product experts
  • Grow your career in a dynamic, product-focused environment

If you have a passion for delivering exceptional customer experiences and a strong desire to grow your career in a dynamic environment, we encourage you to apply for this exciting opportunity.

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