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Customer Experience Specialist

2 weeks ago


Mount Abu, Rajasthan, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

Customer Experience Professional

Job Description:

  • We are looking for a customer-focused professional to support students and parents throughout their journey, ensuring a seamless and engaging experience.
    • The ideal candidate will be able to address concerns and refund requests with empathy, accuracy, and efficiency.
      • This role involves managing escalations across multiple channels to maintain a positive parent and student experience.
        • As a mentor, you will ensure effective app usage and maximize learning outcomes for students.
          • Collaborating cross-functionally with teams is crucial to resolve customer issues within stipulated timelines.
            • Take ownership of all customer-facing ad hoc requirements from internal teams, ensuring swift execution.
            • To be successful in this role, you should have a minimum of 1 year of experience in customer experience or support roles.
              • Strong communication skills, both written and verbal, are essential.
                • Empathy, solution-oriented mindset, and comfort working in a fast-paced environment are required.
                  • You should be able to manage multiple channels and collaborate with cross-functional teams effectively.
                    • A passion for education and interest in helping students succeed is highly valued.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and chat.
  • Elevate complex issues to senior team members as needed.
  • Develop and implement solutions to enhance customer satisfaction.