
Customer Experience Ambassador
12 hours ago
As a key ambassador of our organization, you will be the primary point of contact for clients and visitors, providing exceptional service and ensuring a positive experience.
Job Overview:
The Guest Relations Executive plays a vital role in representing our brand image, fostering strong relationships with clients, and delivering memorable experiences.
Key Responsibilities:
- Deliver personalized guest services, ensuring seamless interactions and resolving any issues promptly.
- Manage front desk operations, including inquiries, calls, and appointment scheduling.
- Support the sales and CRM teams by handling customer walk-ins, documentation, and follow-ups.
- Provide project-related information to visitors and guide them to the concerned department.
- Coordinate with internal teams to ensure a seamless client experience.
- Monitor and address client feedback, queries, and escalate issues for quick resolution.
- Maintain accurate records of client visits, inquiries, and interactions for reporting purposes.
- Collaborate with colleagues to organize site visits, events, and promotional activities.
Requirements:
- Excellent communication and interpersonal skills, with proficiency in English.
- Pleasant personality, confident, and customer service oriented.
- Ability to handle client interactions with professionalism and empathy.
- Basic knowledge of MS Office (Word, Excel, Outlook).
- Experience in real estate, hospitality, or front desk roles is preferred.
- Strong organizational and coordination abilities.
Qualifications:
- Graduate in Hospitality, Business Administration, or any related field.
- Prior experience as a GRE / Front Office Executive / Customer Service Executive is an advantage.
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