
Customer Resolution Specialist
20 hours ago
Job Title: Customer Resolution Specialist
About the RoleWe are seeking a skilled and results-driven customer resolution specialist to join our team, focused on delivering exceptional customer experiences through efficient issue resolution.
The ideal candidate will possess excellent communication skills, a strong commitment to customer satisfaction, and proven experience in resolving complex customer complaints.
Key Responsibilities:
- Timely and effective resolution of customer queries, complaints, and issues.
- Collaboration with internal teams to drive process improvements and enhance customer satisfaction.
- Provision of detailed reports on customer feedback and issue resolution to leadership.
- Promotion of a customer-centric culture within the organization.
To succeed in this role, you will need:
- A bachelor's degree in any field.
- Demonstrated passion for delivering outstanding customer service and support.
- Minimum 2 years of experience in customer-facing roles at a B2C organization.
- Strong knowledge of MS Excel/Google Sheets and ticketing tools (e.g., Freshdesk).
- Fluency in English, Hindi, and Kannada, with an additional language skill (Tamil or Telugu) being a plus.
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