Customer Resolution Specialist

20 hours ago


Mount Abu, Rajasthan, India beBeeCustomerResolution Full time ₹ 9,00,000 - ₹ 18,00,000

Job Title: Customer Resolution Specialist

About the Role

We are seeking a skilled and results-driven customer resolution specialist to join our team, focused on delivering exceptional customer experiences through efficient issue resolution.

The ideal candidate will possess excellent communication skills, a strong commitment to customer satisfaction, and proven experience in resolving complex customer complaints.

Key Responsibilities:

  • Timely and effective resolution of customer queries, complaints, and issues.
  • Collaboration with internal teams to drive process improvements and enhance customer satisfaction.
  • Provision of detailed reports on customer feedback and issue resolution to leadership.
  • Promotion of a customer-centric culture within the organization.
Requirements

To succeed in this role, you will need:

  • A bachelor's degree in any field.
  • Demonstrated passion for delivering outstanding customer service and support.
  • Minimum 2 years of experience in customer-facing roles at a B2C organization.
  • Strong knowledge of MS Excel/Google Sheets and ticketing tools (e.g., Freshdesk).
  • Fluency in English, Hindi, and Kannada, with an additional language skill (Tamil or Telugu) being a plus.


  • Mount Abu, Rajasthan, India beBeeEscalation Full time ₹ 12,00,000 - ₹ 15,00,000

    Customer Escalation SpecialistWe are seeking a Customer Escalation Specialist to join our team. The successful candidate will be responsible for managing and resolving escalated customer issues related to refunds, disputes, and other concerns.Key Responsibilities:Effectively manage and resolve escalated customer issues related to refunds, disputes, and other...


  • Mount Abu, Rajasthan, India beBeeGrievance Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job OverviewWe are seeking a highly skilled Grievance Resolution Specialist to lead end-to-end dispute resolution across all channels. The successful candidate will be responsible for credit-bureau dispute resolution and act as the single point of contact for fraud complaints involving our name, including timely escalation to law-enforcement/cybercrime...


  • Mount Abu, Rajasthan, India beBeeDenial Full time ₹ 4,00,000 - ₹ 7,50,000

    Job Summary:Denial Resolution SpecialistWe are seeking a skilled Denial Resolution Specialist to join our team. In this role, you will be responsible for contacting insurance companies and patients to follow up on outstanding medical claims and ensure accurate reimbursement.Initiate calls to insurance companies to inquire about the status of denied claims...


  • Mount Abu, Rajasthan, India beBeeDispute Full time ₹ 15,00,000 - ₹ 20,00,000

    Senior Legal AssociateWe are seeking an experienced Senior Legal Associate to join our team. The ideal candidate will have a strong background in dispute resolution and be proficient in managing complex cases.In this role, you will be responsible for administering disputes on our online platform, providing administrative and technical assistance to parties...


  • Mount Abu, Rajasthan, India beBeeCustomerExperience Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Customer Experience SpecialistJob DescriptionWe are seeking a highly skilled Customer Experience Specialist to join our team. This role will be responsible for ensuring that customers have an exceptional experience with our product.The ideal candidate will have excellent communication skills, a deep understanding of customer needs, and the ability...


  • Mount Abu, Rajasthan, India beBeeDispute Full time ₹ 9,00,000 - ₹ 10,80,000

    Expert professionals required to deliver independent assessments in complex disputes.We specialize in expert witness services for engineering and construction arbitration, delivering independent testimony at leading forums.Our team has over 200 experts across nine countries, providing expert testimony in arbitrations influencing disputes worth...


  • Mount Abu, Rajasthan, India beBeeCustomerSupport Full time ₹ 3,10,400 - ₹ 4,33,600

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our organization in the role of Customer Support Specialist.Job DescriptionProvide exceptional customer support through various communication channels, including phone, email, and chat.Address customer inquiries and concerns in a timely and professional manner.Resolve issues...


  • Mount Abu, Rajasthan, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Overview:The role of a Technical Support Specialist involves delivering exceptional support to our customers through timely and effective incident resolution.">Support OperationsManage customer complaints and requests using efficient tools and procedures.Collaborate with internal teams to ensure prompt issue resolution.Monitor and analyze performance...


  • Mount Abu, Rajasthan, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000

    About Earthful:We are a health and wellness-focused FMCG company on the rise.The Customer Service Specialist role is perfect for passionate individuals who want to be part of our journey from the ground up.As a Customer Service Specialist, you will be responsible for handling customer inquiries and resolving concerns through various channels.You will...


  • Mount Abu, Rajasthan, India beBeeEscalation Full time ₹ 20,00,000 - ₹ 25,00,000

    As a seasoned professional in customer support, you will play a pivotal role in managing escalations and ensuring seamless resolution of client complaints.Job Responsibilities:Act as the final point of contact for unresolved learner and client complaints/escalationsAnalyze root causes of issues and implement preventive measures to minimize future...