Senior Customer Resolution Advisor

22 hours ago

Mount Abu, Rajasthan, India beBeeEscalation Full time ₹ 12,00,000 - ₹ 15,00,000
Customer Escalation Specialist

We are seeking a Customer Escalation Specialist to join our team. The successful candidate will be responsible for managing and resolving escalated customer issues related to refunds, disputes, and other concerns.

Key Responsibilities:

  • Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns.
  • Investigate and analyze the root causes of escalations to prevent recurrence.
  • Process and oversee refund requests in adherence to company policies.
  • Collaborate with relevant departments to streamline refund processes and minimize errors.
  • Communicate with customers in a professional and empathetic manner to understand their concerns.
  • Provide timely updates to customers on the resolution status of their escalated cases.
  • Work closely with customer support, sales, and other relevant teams to gather information and expedite resolution.
  • Maintain accurate records of escalated cases, actions taken, and resolutions achieved.
  • Generate regular reports on escalation trends and suggest improvements to prevent future issues.

Required Skills and Qualifications:

  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and analytical mindset.
  • Empathy and patience in dealing with customer concerns.
  • Ability to collaborate effectively with cross-functional teams.
  • Proficiency in using CRM software and customer support tools.

Benefits:

  • A competitive salary package.
  • A comprehensive benefits program including health, dental, and vision insurance.
  • A generous paid time off policy.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your resume and cover letter for consideration.

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