Customer Experience Specialist

5 days ago

Mount Abu, Rajasthan, India beBeeCustomerCare Full time ₹ 5,00,000 - ₹ 8,00,000

Job Title: Customer Care Representative

We are seeking a motivated and customer-focused individual to join our team as a key point of contact for customer inquiries.

The successful candidate will be responsible for providing prompt and accurate responses, resolving issues efficiently, and maintaining a high level of customer service.

Key Responsibilities:

  • Handle customer inquiries via phone, email, or chat
  • Maintain a high level of customer satisfaction by demonstrating empathy, professionalism, and a customer-centric approach
  • Collaborate with the sales team to provide seamless support throughout the sales process
  • Utilize CRM software to track customer interactions, document inquiries, and generate reports
  • Analyze customer data to identify patterns, trends, and opportunities for improvement
  • Ensure compliance with company policies and procedures, as well as legal and regulatory requirements

Required Skills and Qualifications:

  • Bachelor's degree in a relevant field or equivalent experience
  • Proven experience in a customer service or CRM role
  • Excellent verbal and written communication skills in English and Hindi
  • Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships
  • Proficiency in using CRM software and tools
  • Analytical mindset with the ability to analyze customer data and generate insights

Benefits:

We offer a dynamic and challenging work environment with opportunities for growth and development. Our team is passionate about delivering exceptional customer experiences, and we invite like-minded individuals to join us.

Work Timings: Monday to Saturday, 9:30 am to 6:30 pm. Flexibility to work on weekends or extended hours, if required.

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