Technical Customer Experience Specialist

16 hours ago

Mount Abu, Rajasthan, India beBeeCustomerSupport Full time ₹ 20,00,000 - ₹ 25,00,000
Technical Customer Support Lead

We are looking for a skilled Technical Customer Support Lead to join our team.

The successful candidate will be responsible for leading our technical customer support function, providing expert guidance and support to our customers.

This is an excellent opportunity for a motivated individual to take on a leadership role and make a real impact on our business.

Key Responsibilities:

  • To lead and manage the technical customer support team, ensuring that all queries are resolved efficiently and effectively.
  • To develop and implement effective processes and procedures to improve customer satisfaction and reduce support requests.
  • To work closely with other departments to ensure that customer issues are escalated and resolved in a timely manner.
  • To analyze customer feedback and provide insights to improve our products and services.

Requirements:

  • At least 5 years of experience in technical customer support or a related field.
  • Proven track record of delivering high-quality support and resolving complex customer issues.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to work with customers and colleagues at all levels.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing company.
  • A chance to develop your skills and expertise in a supportive and collaborative environment.

If you are a motivated and experienced Technical Customer Support Lead looking for a new challenge, please submit your application. We look forward to hearing from you

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