
Business Growth Associate
2 days ago
About us, a health and wellness focused company.
We are an early stage startup offering opportunities for candidates to work closely with our founders.
We seek a candidate passionate about scaling a business.
Key Responsibilities:
• Handle customer inquiries through chat, phone calls, and email communication.
• Maintain knowledge of products and services to effectively address customer inquiries.
• Troubleshoot customer complaints related to product quality, shipping, returns, exchanges, and refunds.
• Assist customers with placing, tracking, modifying, or canceling orders and ensure timely delivery.
• Actively gather customer feedback and report common issues to improve the customer experience and product offerings.
• Work closely with logistics, marketing, and product development departments to ensure seamless customer journey.
• Document customer interactions, feedback, and resolutions in our system.
Skills:
• Experience in speaking with customers and resolving concerns with good understanding of products.
• Experience in working with tools like Excel.
• 2+ years of experience in customer support, preferably in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and work with sensitive information.
• Ability to handle multiple tasks with excellent organization skills.
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