Regional Service Manager

1 month ago


Bengaluru, Karnataka, India NTT DATA Full time

Job Overview

NTT DATA is seeking a highly skilled Regional Service Manager to join our team. As a key member of our service delivery team, you will be responsible for providing continuity in service and acting as an advocate for our clients within NTT Ltd. Your primary focus will be on ensuring client satisfaction, service delivery, and contract profitability for assigned client contracts.

Key Responsibilities

  • Manage client relationships and ensure client satisfaction
  • Oversee service delivery and contract profitability
  • Develop and implement service improvement plans
  • Collaborate with internal stakeholders to ensure seamless service delivery
  • Monitor and report on service performance metrics

Requirements

  • Relevant bachelor's degree or equivalent in Information Technology or Business Administration
  • ITIL Certification, such as ITIL Foundation or higher-level certifications
  • Advanced experience in service delivery and/or related function in a medium to large ICT organization
  • Excellent communication and relationship-building skills

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.



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