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Regional Leader for Application Management Services in India
1 month ago
Transforming Financial Services Together
SAP Fioneer is a global technology leader that combines the speed and agility of a start-up with the experience and capabilities of a best-in-class software company. We are a pioneer in the financial services industry, building software and platforms that enable banks, insurance companies, and challengers to run, transform, and grow cost-efficiently and at scale and speed.
As a Regional Leader for Application Management Services, you will lead a strong support team that delivers diverse services to our customers. Your primary responsibility will be to ensure efficient service delivery with customer satisfaction following established processes in alignment with compliance requirements.
Your Key Responsibilities
• Leading a diverse regional team to fulfill our service commitments to our customers
• Ensuring contractual obligations fulfillment with our customers in your region, including meeting Service Level Agreements, focusing on customer satisfaction, and process efficiency within service delivery
• Monitoring progress and availability of the local team, helping determine priorities, and managing challenging customer situations
• Enabling the local team to deliver best-in-class services to our customers
• Ensuring processes are compliant with standard regulatory requirements
• Supporting continuous improvement of our product and service delivery as well as related processes
Your Profile
• Strong experience in support processes, compliance, and project management
• 10+ years of experience in the SAP environment, including Cloud Delivery Models
• Strong experience in stakeholder management at all levels, delivering clear status on service delivery and efficiency
• Confident and impactful communicator and manager of senior stakeholders, both written and verbal, able to clearly explain the program to non-technical and technical audiences
• Experience planning and coordinating technology resources balanced against operational needs
• Open-minded, innovative thinker, and adaptable to changes, enjoying working in an agile environment
What You'll Gain
At SAP Fioneer, we prioritize the well-being and satisfaction of our employees. Our comprehensive benefits package includes medical insurance coverage extended to dependents, wellness cover, and employee assistance programs to support your mental and emotional well-being. You will enjoy 21 days of paid leave and 12 days of sick leave, as well as a hybrid work model with meal allowance and internet reimbursement. Our mobility benefits vary based on seniority level and include company car benefits and transportation facility. We celebrate important moments with celebration rewards and recognize your hard work and success through our jubilee program.
