Regional Service Executive
1 month ago
About the Role
We are seeking a highly skilled Regional Service Executive to join our team in Bangalore. As a key member of our operations team, you will be responsible for managing our Authorized Service Partners (ASPs) across the region.
Key Responsibilities
- Manage daily work of ASPs, directing engineers and addressing operational and technical issues.
- Conduct ASP appointments and audits, reporting findings and implementing corrective actions.
- Handle installations and provide troubleshooting support for hardware, software, and network-related problems.
- Drive day-to-day operations of ASPs, governing operations through audits and capacity management.
- Identify and resolve ASP issues, achieving KPIs as per SLAs.
Requirements
- Technical degree or diploma in computer/electronics/communication engineering.
- Minimum 7-8 years of experience in managing and appointing Service Partners across South India.
- Experience in handling multiple service outlets and ensuring ASP training and technical skill enhancement.
- Ability to provide technical training to regional ASPs and demonstrate new products.
- Technical audit experience.
What We Offer
- Health Insurance
- Paid Time off
Flex is an Equal Opportunity Employer and does not discriminate in employment opportunities or practices based on various protected characteristics. We provide reasonable accommodation for qualified applicants with disabilities. Please contact us if you require assistance with the application process.
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