Technical Support Engineer
1 week ago
NTT DATA, a leading global innovator of business and technology services, is seeking an experienced Technical Support Engineer (L3) to join our team. As a seasoned professional with a strong understanding of cloud and web applications, you will play a key role in delivering exceptional customer service and support.
About the RoleWe are looking for a highly skilled and motivated individual who can provide technical support and guidance to users/administrators of our NTT platform. The successful candidate will have a solid working knowledge of cloud/web applications, network monitoring connectors, and SNMP traps and MIBs/OIDs.
Key Responsibilities- Provide timely and effective technical support to users/administrators of our NTT platform.
- Contribute to the growth of best practices for delivery of support services.
- Collaborate with cross-functional teams to build, drive, and improve tools and processes for quicker issue resolution.
- Solid working knowledge of cloud/web applications.
- Understanding of network monitoring connectors such as SCOM, Solarwinds etc.
- Understanding of SNMP traps and MIBs/OIDs.
- Ability to understand and modify basic XML, JSON, Regular Expressions (RegEx).
- Strong understanding of HTTP/HTTPS Request and Response Cycle.
- Good understanding of database concepts.
- Fundamental understanding of ITSM, CMDB and ITIL business process.
- Strong troubleshooting/root cause isolation skills.
- Demonstrated creative problem-solving approach and strong analytical skills.
- Proficient with analyzing log files and standard debugging concept.
- Familiarity with tools and practices of the trade such as incident management, knowledgebase, defect and escalation management.
- Solid understanding of email infrastructure/protocols.
- Seasoned experience providing customer-facing technical support.
- Experience working with ServiceNow platform (ITSM, ITOM, CSM and FSM) is highly desirable.
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong, and thrive.
Benefits- A competitive salary of $120,000 - $150,000 per annum.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
- The opportunity to work with a diverse range of clients and technologies.
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