Technical Support Services Specialist

4 weeks ago


Kolkata, West Bengal, India Infiflex Technologies Pvt. Ltd. Full time

About Infiflex Technologies

We are a dynamic and innovative company committed to providing exceptional support and solutions to our clients.

Job Summary

We are seeking a motivated Technical Support Associate to assist our clients in maximizing their use of Microsoft 365.

Key Responsibilities

  • Provide timely and effective technical support to clients regarding Microsoft 365 applications (e.g., Outlook, Teams, SharePoint, OneDrive).
  • Troubleshoot and resolve technical issues through various channels, including phone, email, and chat.
  • Guide clients through product features and best practices to enhance their user experience.
  • Document and track client interactions and support requests in our ticketing system.
  • Collaborate with internal teams to escalate complex issues and ensure resolution.
  • Conduct training sessions and webinars to help clients understand and utilize Microsoft 365 tools effectively.
  • Stay updated on the latest Microsoft 365 features and updates to provide accurate information and support.

Qualifications

  • 1-3 years of experience in technical support, preferably in a Microsoft 365 environment.
  • Strong understanding of Microsoft 365 applications and services.
  • Excellent communication skills, both verbal and written.
  • Problem-solving mindset with a keen attention to detail.
  • Ability to work independently and as part of a team.
  • Experience with ticketing systems and customer relationship management (CRM) tools is a plus.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.


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