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Technical Support Specialist

2 months ago

Kolkata, West Bengal, India Wipro Full time

Job Overview



  • Provide high-quality technical support to clients, resolving issues efficiently and effectively.
  • Manage transactions according to quality standards, ensuring timely and satisfactory resolutions.
  • Document all client interactions, including inquiries, issues, and resolutions, for future reference and improvement.
  • Collaborate with internal teams to ensure seamless service delivery and meet SLAs.
  • Stay updated on product knowledge and best practices to deliver exceptional customer service.

Key Responsibilities



  • Respond to client inquiries via phone, email, or other communication channels in a courteous and professional manner.
  • Diagnose and resolve technical issues, escalating complex cases to team leaders as needed.
  • Document client interactions, including issues, resolutions, and feedback, in designated tracking software.
  • Maintain accurate records of client queries, including log details and resolutions, for future reference and quality improvement.
  • Participate in training and development opportunities to enhance product knowledge and skills.

Requirements



  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Strong product knowledge and technical skills.
  • Collaborative team player with a customer-centric approach.
  • Adaptability and flexibility to changing priorities and processes.