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ServiceNow Expert
3 weeks ago
Job Title: ServiceNow Lead Developer/ Admin
Key Responsibilities:- Administer the ServiceNow platform across modules, including ITSM, ITAM, ITOM, CMDB, HRSD, FSM, Workplace Delivery, and EC Pro.
- Maintain technical expertise in Flow Designer, Business Rules, Client/Server Scripts, ACLs.
- Create catalog items, approval workflows, dynamic forms, SLAs.
- Develop integrations with third-party systems.
- Set up and track metrics like ticket volumes, deflection rates, module usage, and SLA performance.
- Lead instance upgrades, patch management, and clone processes.
- Collaborate with stakeholders to define and streamline workflows.
- Ensure compliance with audit requirements and governance.
- 7+ years of experience administering the ServiceNow platform.
- Hands-on experience with domain separation, scoped apps, data import/export, UI policies.
- Experience with identity platforms, facilities systems integration.
- Proficient in setting up and tracking metrics.
- Opportunity to work on complex projects.
- Chance to develop leadership skills.
- Frequent collaboration with stakeholders.
- Continuous learning opportunities.