Technical Expert

2 weeks ago

Nashik, Maharashtra, India beBeeServiceNow Full time ₹ 8,00,000 - ₹ 12,00,000
Job Overview

Elevate the user experience for thousands of enterprise customers by joining our team as a Technical Support Engineer.

This role is at the heart of our ServiceNow-driven ecosystem, where you will not only troubleshoot but also transform user experience into excellence.

As a key member of our support team, your responsibilities include resolving technical issues, clarifying unexpected behaviors, and responding with precision across web, chat, email, and calls.

You will dive deep into the ServiceNow platform using logs, dev tools, and your expertise to find answers. Collaborate with global teams to continuously enhance product usability and performance.

Key Responsibilities:
  • Resolve technical issues and clarify unexpected behaviors
  • Respond with precision across multiple channels
  • Collaborate with global teams to enhance product usability and performance
Requirements

To be successful in this role, you must have a strong understanding of ServiceNow, AngularJS, AJAX, JavaScript, HTML/CSS, XML, and OOP principles & SQL. You must also have solid debugging chops and excellent communication skills.

Must-Have Skills:
  • 2+ years of experience with ServiceNow (Support, Implementation, or Development)
  • Knowledge of AngularJS, AJAX, JavaScript, HTML/CSS, XML
  • Basic grasp of OOP principles & SQL
  • Solid debugging chops – logs, root cause analysis, platform performance
  • Excellent communication – both spoken and written
  • Bachelor's degree in Computer Science or equivalent experience
Nice-to-Have Skills:
  • Hands-on with ServiceNow UI Components (Client Scripts, UI Policies, Portals, UI Builder)
  • Familiarity with Virtual Agent, Configurable Workspaces
  • Experience in SaaS or Web App Support
  • Knowledge of Incident Management, Knowledge Base, and Escalation Flows
About Us

We are a dynamic company dedicated to delivering exceptional customer experiences. Our team is passionate about leveraging technology to drive business results and make a lasting impact.

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