ITSM ServiceNow Technical Expert

21 hours ago

Nashik, Maharashtra, India beBeeService Full time ₹ 25,00,000 - ₹ 35,00,000
ITSM ServiceNow Technical Expert

We are seeking a seasoned ITSM ServiceNow Technical Expert to drive the implementation and optimization of our IT service management capabilities. As a trusted advisor, you will work closely with stakeholders to design, develop, and configure ServiceNow applications, modules, and workflows that meet business requirements.

Key Responsibilities:

  • Design and Development: Design, develop, and configure ServiceNow applications, modules, and workflows to meet business needs.
  • Implementation: Implement and support ITSM processes, including Incident, Problem, Change, and Knowledge management.
  • Integration: Integrate ServiceNow with external systems using REST/SOAP APIs, MID servers, and other tools.
  • Technical Support: Provide technical support and troubleshooting for ServiceNow-related issues.
  • Documentation: Create and maintain technical documentation for ServiceNow configurations.
  • Process Improvement: Analyze information from ITSM tools and make recommendations for process improvements.

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