Technical Support Specialist

4 days ago


Thoothukudi, Tamil Nadu, India beBeeFieldSupport Full time ₹ 37,00,000 - ₹ 53,00,000
Job Title: Technical Support Specialist

We are seeking a skilled and experienced Technical Support Specialist to join our team. In this role, you will be responsible for providing technical assistance and solutions to customers across various industries.

Your primary focus will be on troubleshooting and resolving issues related to EDC products, servo drives, motors, HMI, and motion controller products.

You will work closely with customers to identify the root cause of problems and develop comprehensive reports. Additionally, you will provide training on product maintenance and assist in basic programming and troubleshooting.

Main Responsibilities:

  • Troubleshoot and analyze product problems at customer sites
  • Preparation of detailed reports for repetitive failures
  • Site observation to solve customer issues end-to-end
  • Training on product maintenance to customers
  • Basic programming and troubleshooting
  • Attending customers for complaints
  • Installation support
  • Service book update
  • Managing audits and updates as per directives
  • SAP process from start of notification till end of field service with detailed report

Requirements:

  • BE - Electrical Electronics with 2-5 years of experience or Diploma in electrical or Electronics with 3-5 years of experience


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