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About the Role
We are seeking a highly skilled Support Engineer to join our team. As a key member of our organization, you will be responsible for managing helpdesk tickets and providing top-notch technical support to our customers.
- Familiarity with Microsoft 365 and SharePoint integration with Teams is essential for this role.
- Ability to analyze and interpret data captures and trace logs to resolve customer issues in production environments is crucial.
- Owning, investigating, and solving complex customer technical issues while acting as an advisor to the customer is key.
Responsibilities:
- Engaging with engineering teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving product improvements.
- Diagnosing and troubleshooting system issues along with isolation of the issue.
- Following standard procedures for escalating to the appropriate feature teams as required.
- Managing multiple open issues and ensuring their successful completion.
- Documenting technical knowledge in FAQs and troubleshooting guides.
Requirements:
- Proven experience as a Support Engineer or similar role is necessary. Strong problem-solving, debugging and troubleshooting skills are a must.
- Good to have knowledge on Education tenant apps such as assignments, class notebooks and School data sync.
About Us
We specialize in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation. We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements.
