
Technical Support Professional
3 days ago
Key Responsibilities:
- Provide level 2 and level 3 technical support for Service Management in a high-pressure banking environment.
- Ensure adherence to PCI DSS, SWIFT, and local banking regulator standards.
- Operate under ITIL frameworks including incident, change, problem, and knowledge management processes.
Skills Required:
- Strong proficiency in ServiceNow and BMC systems.
- Ability to troubleshoot complex incidents, manage approved changes, and participate in disaster recovery and business continuity planning exercises.
- Excellent written and verbal communication skills.
- Proactive mindset with readiness for on-call rotation and after-hours support.
Requirements:
- Minimum 3 years of experience in service management (level 2) or 8+ years (level 3).
- Prior experience working in a banking environment is highly desirable.
Job Summary:
As a Service Management Specialist, you will be responsible for delivering advanced technical support for Service Management in a critical banking environment. You will ensure compliance with industry regulations and contribute to the organization's success by implementing best practices in service management.
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