Technical Support Professional

3 days ago


Thoothukudi, Tamil Nadu, India beBeeSupport Full time ₹ 80,00,000 - ₹ 2,00,00,000
Service Management Specialist

Key Responsibilities:

  • Provide level 2 and level 3 technical support for Service Management in a high-pressure banking environment.
  • Ensure adherence to PCI DSS, SWIFT, and local banking regulator standards.
  • Operate under ITIL frameworks including incident, change, problem, and knowledge management processes.

Skills Required:

  • Strong proficiency in ServiceNow and BMC systems.
  • Ability to troubleshoot complex incidents, manage approved changes, and participate in disaster recovery and business continuity planning exercises.
  • Excellent written and verbal communication skills.
  • Proactive mindset with readiness for on-call rotation and after-hours support.

Requirements:

  • Minimum 3 years of experience in service management (level 2) or 8+ years (level 3).
  • Prior experience working in a banking environment is highly desirable.

Job Summary:

As a Service Management Specialist, you will be responsible for delivering advanced technical support for Service Management in a critical banking environment. You will ensure compliance with industry regulations and contribute to the organization's success by implementing best practices in service management.



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