Technical Support Specialist

1 day ago

Thoothukudi, Tamil Nadu, India beBeeAccessibility Full time US$ 26,000 - US$ 40,000

About Us

We support a nonprofit organisation dedicated to closing the employment gap for individuals with disabilities.

They empower blind and low-vision professionals by pairing them with trained visual interpreters—Access Partners (APs)—who enable seamless, real-time support in technical work environments.

Overview of the Role

A global Cloud + AI organisation seeks a proactive, detail-oriented, and technically skilled Access Partner to support a blind Data & Appliance Analyst.

This role is about enabling clients to do their job—bridging accessibility gaps in fast-paced, highly technical environments.

You'll work closely with the Analyst to provide visual interpretation, data summarization, and navigation assistance within platforms such as Azure Portals, Excel, and Visual Studio.

The organisation uses JAWS and VoiceOver screen readers.

Key Responsibilities

  • Review, interpret, and make basic code changes.
  • Create and manage spreadsheets for data tracking and analysis.
  • Utilize formulas, pivot tables, and other Excel tools to streamline workflows.
  • Assist in converting and formatting documents to meet accessibility standards.
  • Summarize meetings, manage task follow-ups, and track progress in collaboration with team members.

Requirements

  • Basic coding knowledge.
  • Understanding of how code is structured and ability to identify components like classes and functions.
  • Proficiency in Microsoft Excel.
  • Comfortable working with large data sets and using intermediate Excel functions.
  • Strong Communication Skills.
  • Ability to provide support in a clear, professional manner.
  • Maintain clear, professional communication in English, both written and verbal.
  • Willingness to learn.
  • Openness to training in accessibility standards and related tools.
  • Familiarity with accessibility standards (e.g., WCAG).
  • Comfortable working in a high-speed technical environment with urgency and frequent task-switching.
  • Detail-orientated with strong multitasking and follow-up skills.

What's in it for you?

  • Work on meaningful projects with a global client.
  • Opportunity to learn new skills, including accessibility compliance.
  • Supportive team environment with training provided.
  • Remote working.
  • Laptop provided and one-time office equipment reimbursement.
  • Partial phone bill reimbursed.
  • Dedication Professional Development Fund.

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