Technical Support Expert

7 days ago


Thoothukudi, Tamil Nadu, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 19,00,000
Technical Support Specialist

Empowering customers with passion and urgency, we are a community of inspired professionals. Over four decades, we have evolved and led the market with innovative technologies.

We are seeking a skilled technical professional to join our remote working environment. As a key member of our team, you will provide technical assistance and resolution for our products, collaborating with customers and partners globally.

Key Responsibilities:
  • Resolve complex technical issues related to our products, utilizing advanced tools and documentation.
  • Document and verify reported problems, engaging additional resources when necessary.
  • Communicate effectively with customers, peers, and teams, prioritizing issues based on urgency and business impact.
Requirements:
  • Mandatory experience in Networking, Linux, and Windows OS.
  • Hands-on experience in at least two of the following: Contact Center Technologies, Application Support, Telephony, XML scripting, Object Oriented Programming.
  • Nice-to-have skills: VXML, CCML, RDBMS, Microsoft LUIS/CLU, APIs, SMS, Cloud technologies (AWS, Google), Salesforce Service Cloud.

We value diversity and inclusion, and welcome applications from a broad spectrum of people.

With a strong focus on customer satisfaction, we strive to deliver exceptional service and support.

Our company culture emphasizes collaboration, innovation, and continuous improvement.



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