Technical Support Specialist
7 hours ago
Customer Service Professional Role
">We are seeking a skilled customer service professional to play a critical role in ensuring the smooth operation and support of technical tools and systems while maintaining strong relationships with clients.
">This is an onsite night role that offers flexibility and variety, with rotational shifts between 5:30 PM and 6:30 AM. As a customer service professional, you will bridge the gap between technical knowledge and business operations, providing both technical support and strategic insights for process improvements.
">- You will provide exceptional customer service by resolving inquiries and issues related to technical tools, platforms, and services.
- As a subject matter expert, you will serve as a key contact for clients on operational processes, technical systems, and engineering-related queries.
- With your analytical skills, you will troubleshoot technical problems and provide proactive solutions to ensure smooth client experiences.
- Additionally, you will assist in the onboarding and training of clients in using technical tools and platforms.
- Collaborating with internal teams, you will resolve technical issues and improve overall client satisfaction.
- By analyzing client data, you will identify trends and opportunities for process improvements.
- Developing and implementing business operations processes and workflows, you will enhance efficiency and client satisfaction.
- Managing client relationships, you will ensure clear communication, timely issue resolution, and continuous improvement.
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