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Strategic ServiceNow Technical Lead

2 weeks ago

Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
ServiceNow Technical Lead Position

This is an exceptional opportunity to take on a leadership role and oversee the implementation of ServiceNow solutions across various modules.

Key Responsibilities:
  • Work Management: Prioritize, organize, and manage incoming ServiceNow-related tasks to ensure timely delivery and meet customer expectations.
  • Task Assignment: Allocate tasks to team members based on their skill sets, workload, and project requirements to optimize team performance and meet deadlines.
  • Customer Engagement: Serve as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.
  • Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
  • ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.
Required Skills and Qualifications:
  • At least 5 years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).
  • 2+ years in a leadership or team lead role, managing technical teams.
  • Proven experience in customer-facing roles, with strong communication skills.
  • Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).
Benefits:
  • Opportunity to work with a dynamic team and contribute to the growth of the organization.
  • Chance to develop and implement innovative ServiceNow solutions.
  • Professional development opportunities, including training and certifications.
Others:
  • Excellent verbal and written communication skills for engaging with customers and stakeholders.
  • Strong leadership and team management abilities, along with problem-solving mindset and ability to prioritize and multitask in a fast-paced environment.