Technical Lead

3 weeks ago

Chennai, Tamil Nadu, India KANINI Full time
ServiceNow Technical Lead

Location: Chennai, Coimbatore, Pune, Bangalore

Experience: 7+ Years overall IT experience with strong ServiceNow expertise

About the Role

We are seeking a ServiceNow Technical Lead to guide development teams and deliver high-quality ServiceNow solutions across ITOM, HRSD, and ITAM modules. The role requires strong hands-on skills, team leadership, and the ability to align technical delivery with business needs.

Key Responsibilities

- Lead and mentor developers to deliver scalable ServiceNow solutions.
- Collaborate with architects, business analysts, and stakeholders to define technical requirements.
- Implement and configure ITOM (Discovery, Service Mapping, CMDB, Event Management), HRSD, and ITAM modules.
- Design and develop custom applications, workflows, and integrations.
- Ensure adherence to coding standards, performance, and platform best practices.
- Review code, troubleshoot issues, and provide technical guidance.
- Support platform upgrades, enhancements, and ongoing maintenance.

Required Skills & Experience

- 7+ years of IT experience with at least 6+ years in ServiceNow.
- Hands-on expertise in ITOM, HRSD, and ITAM modules.
- Proficiency in ServiceNow scripting (JavaScript, Glide API, Flow Designer).
- Strong knowledge of CMDB design, integrations, and ITIL processes.
- Experience with ServiceNow integrations using REST, SOAP, and IntegrationHub.
- Strong communication, team leadership, and problem-solving skills.

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